Field Support Engineer

Field Support Engineer

30 Nov 2024
California, Brisbane, 94945 Brisbane USA

Field Support Engineer

Vacancy expired!

Hi,
Our mission is to provide our customers with the trusted foundation for the digital world. We do that by continuously delivering greater value to the digital economy.
Please let me know your availability for the below mentioned opportunity.

Role: Field Support Engineer

Location Brisbane, CA
M to F 8 am to 5pm local hours support and on call during afterhours and weekend/holidays
  • Minimum 5 years’ experience
  • Communicates American Native English language (Slang)
  • Assets inventory maintenance
  • Vendor/3rdparty/ISP contact database management
  • Preventive maintenance
  • Daily health check-up on datacenter components including power, temperature, network, racks, servers etc.…
  • GXP/GMP knowledge
  • Troubleshoot basic LAN/WAN/VOICE network related issues
    • Cisco L2/L3 switches physical connection and reachability, working with remote support team on fixing the issue
    • Cisco Router physical connection and reachability, working with ISP and remote support team on fixing the issue
    • Cisco Firewall physical connection and reachability, working with remote support team on fixing the issue
    • Coordinate with remote support on Wireless controller issue, camera, voice devices including telephones on fixing the issue
  • Desktop Engineer providing end user desk side support
    • Expertise in Windows/Mac/iOS administration support
    • Expertise in patch management of end user devices
    • Expertise in O365 end user support
    • Expertise in installation, configuration and provisioning of new devices
    • Expertise with Intunes MDM
    • Expertise with SCCM for patch management
    • Airwatch for device patching and mobile device management
    • Expert level escalation point of contact for L1 support team

Job Details

  • ID
    JC6230534
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    Marlabs, Inc
  • Date
    2020-11-19
  • Deadline
    2021-01-18
  • Category

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