Description: Roles & Responsibilities: • Minimum 6 years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment. • At least 7 years of experience in the IT Industry Experience • Working knowledge of cloud scripting languages preferably JavaScripts, JSON. • Basic understanding and ability to script automated processes. Agile Scrum methodology Experience • Hands-on experience integrating ServiceNow with external systems like AD, SCCM, Monitoring tools, Cloud platforms like AWS, Azure, B2B etc • Solid knowledge of JavaScript, HTML, CSS. • Portal Scripting in Angular • CSS based UX/UI design & development • Understanding of Angular based Client side & Server side scripts • Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc. • Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc. • Hands-on experience in ITSM modules e.g. Incident, Problem, Change, Knowledge Management, Service Level Management, Service Catalog, Release Management, Virtual Agent. • Excellent time management, organizational skills, crisis management and problem-solving skills are essentials • Good oral and written communication skills Strong analytical, teamwork and customer engagement skills • Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration • Must be willing to teach and share all knowledge with team members and other operational teams • Along with the above, must have exposure in any at least one or two of the following areas: • Extensive experience in portal implementation and customization with AJAX, Angular JS etc • Extensive implementation in custom applications Certification a plus • ServiceNow Administration certification • ServiceNow Certified Implementation specialist (Various Tracks) • ServiceNow Service Portal Certification
Required Skills: •Good ITSM Process knowledge •Reporting & Dashboards •Excellent understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best Practices •Notifications & Workflows •Import Sets, Tranform Maps •REST, SOAP Integrations •Service Portal Pages, Widgets, UI Macros • CMDB, Business Services, Service Level Management • Virtual Agent • Client & Server APIs, Script Includes • Javascript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge
Soft Skills: • Strong communication • Team managing skills
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
