Resident Relations Specialist - Malibu Canyon

Resident Relations Specialist - Malibu Canyon

04 Jan 2024
California, Calabasas, 91302 Calabasas USA

Resident Relations Specialist - Malibu Canyon

Vacancy expired!

Job Description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to current and future residents.

A bit more about what you’ll do…

  • Manage the entire resident lease renewal process.
  • Responds to and manages resident complaints and/or service issues and may coordinate with appropriate team members to address and resolve resident concerns.
  • Supports residents during the move-out process, which may include notice to vacate and resident transfers.
  • Monitors resident retention.
  • May perform post-turn unit inspections and complete move-in inventory inspections with new residents.

Qualifications

  • 0-2 years customer service experience in a fast paced service environment (ie, property management, hospitality, retail, restaurant etc.).
  • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
  • A reliable mode of transportation.
  • Ability to work a flexible schedule including evenings and weekends.
  • Ability to read, write, and speak English.

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

  • Base rate of $20.00plus

    commission structure.
  • Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
  • Short and long-term disability paid by the company.
  • 401(K) and Employee Stock Purchase Plans.
  • Paid Vacation, 9 Paid Holidays,

    Wellness Bonus Days, and Paid Sick Time.
  • Tuition Assistance Program.
  • Commuter Benefits and Pet-Insurance.
  • Up to

    100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
  • Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
  • Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
  • Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
  • 10 hours of paid time annually to

    give-back to your community.
  • Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. Aimco prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Details

  • ID
    JC7771141
  • State
  • City
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    Aimco Apartment Homes
  • Date
    2020-12-31
  • Deadline
    2021-03-01
  • Category

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