Initial Remote: MAC Technical Support Specialist II (Only Local to Boston, MA or Orange County/ Carlsbad, CA)
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Initial Remote: MAC Technical Support Specialist II (Only Local to Boston, MA or Orange County/ Carlsbad, CA)
Initial Remote: MAC Technical Support Specialist II (Only Local to Boston, MA or Orange County/ Carlsbad, CA)
Vacancy expired!
Initial Remote and have two locations:
Boston, MA or Carlsbad, CA Role: MAC Technical Support Specialist II 2 Locations: Boston, MA or Carlsbad, CA ( Initial Remote, must be able to go onsite after Covid) -NO RELO Duration: 6 month to hire Visa: or Interview: WebEx
MUST HAVE - heavy MAC support
Good quality Level 1/Level 2 support
Someone who has used PC’s and Macs over the last 5 years.
They have had success with green people out of college so people who are younger and adaptable would be preferred
On-site people need to be personable, well-spoken and have the ability to handle pressure
Adobe, Zoom, Office, basic printer support
Technical Support Specialist II Position Summary – This position works independently to provide shared technical support remote users supporting the business. Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, network hardware and software, security devices and software, printers, and mobile devices. Infrequent travel may be required.
Qualifications
Education: Bachelor degree or equivalent. Microsoft and Apple technical training is preferred.
Work Experience:
Minimum of 3 years of experience in a help desk role is required
Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
Experience with Microsoft Office 2010 / 2013 / 2016 / 2019 / 365 and Office for Mac 2011 / 2016 / 365
Experience with Windows XP, 7, 8.1 & 10 is required
Experience with Mac 10.x is required
Experience with Android, iOS, and Windows Mobile devices is required
Active Directory and Exchange environment experience is required
Skills:
Must be able to troubleshoot remote issues and support offsite users
Ability to effectively communicate with both technical and non-technical individuals
Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals
Ability to perform light to medium physical work of lifting up to 50 pounds
Knowledge of Sharepoint or other portal products is a plus
Knowledge of VOIP/PBX systems
Reudementary network knowledge is a plus
Knowledge of computer imaging
Knowledge of VPN is required
Knowledge of network shares, namespaces and mapped drives is required
Knowledge of encryption
Familiarity with Manage Engine ServiceDesk Plus
Competencies:
problem-solving, detail oriented, communication skills (verbal and written), multi-tasking, analytical skills, patience, and flexibility
Essential Functions:
Answers, evaluates, and prioritizes service requests received via help desk, telephone and in-person from users across the Enterprise
Ensures timely resolution of user issues by assigning an appropriate priority and resolution goal
Performs diagnostics to collect information to determine source of error
Isolates performance issues to determine cause of hardware malfunctions such as hard drive, printer, cables or telephone
Resolves printing issues and network connectivity issues
Troubleshoots Mac hardware and software issues and identifies and resolves hardware and software application problems
Contacts software and hardware vendors via voice or online systems to research issues and determine and implement recommended solutions
Analyzes and corrects issues using documented procedures and available tools as well as personal knowledge and skills and recommended solutions
Brainstorms with team members to resolve more complex issues and escalates difficult issues to IT Manager
Performs imaging setup for standard desktop applications
Performs daily checks to verify system availability
Participates in creation and maintenance of IT standards and procedures
Tests and deploys new software, procedures, installation, conversion and upgrade activities
We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.