The Community: Carlsbad is conveniently located between L.A. and San Diego and features nearly seven miles of coastline, three lagoons, world-class resorts, well-planned neighborhoods and a diverse business community. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life.
A full-service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions. The Department & Position: The City's IT department connects Carlsbad by delivering innovative technologies to internal and external customers. The department needs leading-edge Senior Applications Analysts to help the City leverage technology to improve business processes, increase productivity and support civic engagement. These positions partner with business units within the City to recommend, install/integrate, test, maintain and monitor the performance of software products and provide technical support to end-users and/or Business Systems Specialists in a multi-client, multi-vendor software environment. Responsibilities include conferring with end-users to determine types of hardware and software required and providing or assisting with training in the use of equipment and software. The Senior Applications Analyst performs as a lead and/or at the supervisory level and provides support to end-users on sensitive or complex applications that have a significant impact on the organization. The Senior Applications Analyst is responsible to independently create and deploy unique solutions to end users with or without assistance from vendors. This position requires the following:
Flexibility to work evenings and weekends as necessary
Participation in on-call rotations
Willingness to work overtime as needed
Oral Board interview date: TBD Class Specification: Application Analyst Job Series
Key Responsibilities The following duties are typical for this job series and include the following. Incumbents may not perform all of the listed duties and/or may be required to perform additional duties from those listed below to meet the City's business needs and changing operating practices. Other duties may be required and assigned.
Senior Applications Analyst:
Researches and analyzes problems with applications and resolves or formulates solutions
Develops, documents and maintains reports and interface programs using programming languages and/or applications such as Crystal Reports, and/or MS SQL Reporting Services
Provides technical assistance on connectivity to peripheral equipment
Assists end-users with the implementation of new software releases and upgrades
Determines translates, and programs business needs and issues into appropriate programming code to resolve the end-user request
Maintains and implements system security for software application(s) in conjunction with Business Systems Specialists
Develops and maintains application documentation
Conducts database analysis and subsequent troubleshooting activities
Researches system enhancements and executes implementation
Develops databases in conjunction with the database administrator for application software needs
Assists citywide teams by providing expertise on software functionality issues and questions and provides deliverables to achieve team objectives
Designs and develops a workflow to support assigned departments to enhance information flow and/or utilization of software and/or systems
Conducts software application testing and other preparation for software upgrades or new software implementation
Schedules regular project status meetings with end-users and/or vendors
Ensures change control forms and processes are aligned with standards established by the Information Technology Department and approved by Senior Application Analysts and/or Network Engineers
Develops front and back-end interfaces to integrate multiple software applications.
Establishes appropriate relationships and ongoing dialogue with software vendors
Ensures software applications are up-to-date; obtains and applies necessary software patches
Obtains assistance from vendors to correct software flaws and/or inefficiencies
May perform the role of lead or supervisor; assigns work; distributes workload; authorizes timesheets; assists in recruitment processes and participates in performance reviews
Assists in the Information Technology Department strategic planning process
Carries out and develops assigned roadmap(s)
Provides support to staff and ensures the necessary tools and resources required to support their assigned applications
Provides resources or resolves scheduling conflicts to projects in the Applications Group
Provides vital resources to significant projects of others
Assists the department on long-range strategic planning
Provides input on developing department policies
Develops request for proposals, bids, and information, and performs contract management in accordance with city policies and purchasing ordinances
Provides custom or unique creation of scripts, tools, and interfaces at a high level
Qualifications Knowledge of:
Dynamic programming languages
Enterprise network infrastructure environment
Database concepts including design, tables, queries, functions, modules, reports and ODBC
Relational databases
Application development such as system analysis and software development lifecycle
Ability to:
Prioritize and lead projects
Program and analyze software application problems and issues
Initiate work
Support large scale complex software application(s)
Develop reports
Create and meet deadlines
Deal with multiple high priority issues simultaneously
Perform basic commands and develop scripts in Unix
Analyze and research solutions
Develop database application utilizing MS Access, MS SQL, ASP.NET based on end-user requirements
Develop complex reports using reporting tools
Understand MS SQL and create/maintain databases; create/maintain SSIS packages; assign security roles
Develop and manage projects of significant scope with considerable impact on the organization
Deal with controversial or sensitive issues
Perform analysis at a high level
Excellent written and oral communication skills
Experience & Education Minimum Qualifications:
Bachelor's degree in Information Technology or Computer Science or equivalent experience in an Information Technology environment.
Five years of professional experience in an Information Technology environment or a related function performing
User support
Training
Supporting installation, development, and maintenance of the business intelligence application software and servers, including the development of associated metadata and user interfaces
Additional Preferred Qualifications:
Master's degree in Information Technology, Computer Science, or a related field
