Support Services Technician

Support Services Technician

23 Jan 2024
California, Carlsbad, 92008 Carlsbad USA

Support Services Technician

Vacancy expired!

  • Responsible for monitoring the successful completion of helpdesk request, performs follow-up with technology support, resolved level one, two and three requests.
  • Follows established procedures to respond to requests for troubleshooting assistance. Relies on experience knowledge base, tools and judgement to resolve issues, or escalate as needed.
Log issues and resolutions using internal ticketing system following established procedures
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records and alerts management to recurring problems and patterns of problems.
Install or assists in the installation and imaging of hardware and peripheral components for internal and external users.
Provides basic onsite computer training to users in formal and non-formal settings and supports remote customers with hardware and software issues.
Escalates and notifies others for assistance in resolving incidents that require advanced support, notification of appropriate points-of-contact(POC) for the systems and coordination. Dispatch and track hardware equipment repair.
Support off the shelf and custom applications that require basic understanding of business process.
Create and maintain network accounts through Active Directory
Process systems for deployment, redeployment or recycling
Works with vendors on service, returns and warranty items
Focal point for classification and routing of reported helpdesk incidents/tickets-assist "walk-in' and respond to tech support calls
Qualifications:
4 years of experience troubleshooting and installing hardware/software with computer systems
4 years of exposure to call-center environment and/or help desk experience, ideally with customer facing experience.
IT proficiency with Windows Office Applications
Split time between phone resolution, remote tools and deskside support

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Job Details

  • ID
    JC8499306
  • State
  • City
  • Job type
    Contract
  • Salary
    US24 - US26 per hour
  • Hiring Company
    Ledgent Technology
  • Date
    2021-01-22
  • Deadline
    2021-03-23
  • Category

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