Support corporate and center end users via phone and incidents
Responsible for deploying and administering end user technology solutions.
Identify persistent problems and recurring failures in the environment and drive them to resolution by working with the appropriate IT teams and product owners.
Test and implement tools to efficiently deploy and support technology for our end users.
Self-prioritize ongoing tasks and proactively communicate roadblocks (external dependencies, approvals, scope creep, etc.) to the End User Experience, Senior Manager.
Responsible for creating process and knowledge documentation for the internal Service Desk and Operations teams as well as end user guides.
Required Qualifications:
Bachelor’s degree in computer science or related field, or equivalent technical or professional experience in a corporate environment
Minimum of 5 years of relevant IT support experience, preferably as a systems administrator and/or desktop support technician
Familiar with Microsoft SCCM, Active Directory
Experience with end user support, desktop support, and technical skills around Windows OS and Mac OSX.
Very familiar with mobile device management solutions (Jamf Pro/Intune/AirWatch)
Strong in shell scripting solutions such as PowerShell or Bash
Must be comfortable providing high level desktop/application support to executives
A strong sense of customer service and attention to detail
Thrives on challenges in a fluid working environment and takes initiative to learn new technologies
Must possess strong critical thinking, communication, troubleshooting and systems analysis skills
Preferred Qualifications:
Knowledge of ServiceNow or equivalent ITSM system
Experience with administrating, implementing and supporting solutions
Knowledge with agile methods and the concepts behind continuous delivery
Knowledge of ITIL framework; ITIL Foundations certification
