IT Desktop / Help Desk Specialist

IT Desktop / Help Desk Specialist

12 Dec 2024
California, Centurycity, 90067 Centurycity USA

IT Desktop / Help Desk Specialist

Vacancy expired!

This is a long term contract, with potential contact to hire opportunity.

Level 2 Helpdesk Job Description

Responsibilities
    • Initial point of contact for customers seeking technical assistance remotely and occasionally on-site
    • Installation and maintenance of hardware and software.
    • Printer maintenance.
    • Assist with resolving a wide range of IT issues, including networking, and applications.
    • Installation and/or relocation of IT equipment, including PCs, Monitors, Printers
    • Able to maintain records, document, and manage tickets through Help Desk ticketing system.

Skills
  • 4+ years customer support/help desk experience
  • Knowledge and experience with Windows 10
  • Knowledge and experience with Microsoft Office, Office 365
  • Knowledge and experience with Azure
  • Knowledge and experience with Active Directory and group policies
  • Knowledge and experience with iphones
  • Experience with detailed documentation and ticketing
  • Ability to work independently and communicate clearly
  • Must possess strong troubleshooting skills.
  • Ability to handle multiple projects simultaneously.
  • Willingness to learn new systems and skills.
  • Ability to define problems, collect data, establish fact, and draw valid conclusions.
  • Outstanding customer service skills and time management skills.
  • Effective communication skills, both written and verbal.
  • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.
  • AA, BS/BA in IT, CS, or related fields, or Relevant experience and Industry Certifications

Related jobs

Job Details

  • ID
    JC6810183
  • State
  • City
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    Crescent Solutions Inc
  • Date
    2020-11-25
  • Deadline
    2021-01-24
  • Category

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