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The Logistics Account Manager serves as a primary contact for clients and carriers. This individual is responsible for carrier development with for-hire motor carriers, and onboarding vetted capacity to ensure customer expectations are met. The Logistics Account Manager will strengthen relationships, knowledge, and negotiation skills to secure the capacity needed within assigned territories. He or she will also provide excellent and consistent customer service, to increase organic growth and pursue additional new business opportunities. This role will work closely with other Logistics Account Managers and Representatives to ensure that our customer and company expectations are achieved.
Job Description
The Logistics Account Manager serves as a primary contact for clients and carriers. This individual is responsible for carrier development with for-hire motor carriers, and onboarding vetted capacity to ensure customer expectations are met. The Logistics Account Manager will strengthen relationships, knowledge, and negotiation skills to secure the capacity needed within assigned territories. He or she will also provide excellent and consistent customer service, to increase organic growth and pursue additional new business opportunities. This role will work closely with other Logistics Account Managers and Representatives to ensure that our customer and company expectations are achieved.
Essential Duties and Responsibilities
Deliver operational excellence to customers, carriers, buyers, and suppliers
Manage shipments on a daily basis, including procurement of capacity and negotiation of favorable pricing to increase revenue growth
Participate in carrier development to solidify relationships with motor carriers and understand their capabilities and strengths
Grow our portfolio of quality carriers
Collaborate with logistics team to understand customer needs and requirements, and create solutions for efficiencies and cost savings
Practice a detailed understanding of the truckload industry, carrier strengths, equipment options, regulations, seasonality, and regional or nationwide market pricing
Offer pricing guidance and market intelligence to buyers, and internal logistics colleagues
Communicate with buyers and buyer assistants regarding truckload requests, spot logistic solutions, freight quotations, and internal customer project needs
Thoroughly track and document assigned shipments to ensure tracking expectations are achieved, and drive corrective actions when necessary
Constantly review carrier service levels to guarantee KPI’s are met
Escalate potential carrier service concerns to logistics leadership and resolve issues
Escalate any client or buyer challenges to logistics leadership for prompt attention
Lead efforts to identify and implement continuous improvement initiatives that result in efficiencies, stellar customer service, and lower operational costs
Understand company capabilities to effectively communicate service offerings to customers and share our expectations with core carriers
Education and Requirements
Minimum of 3 to 5 years’ experience in multimodal logistics, with trucking brokerage experience strongly preferred.
Bachelor’s degree
Preferred Skills and Qualifications
Excellent written, verbal, and interpersonal communication skills
Detail oriented with strong organizational and problem solving skills
Capable of multi-tasking and managing duties simultaneously
Ability to persuade, influences, and negotiate with others
Works well in a team environment and collaborates with internal departments
Maintains a positive attitude and stays motivated in a fast-paced work setting
Job Type: Full-time
Physical Demands/Working Conditions
Work is performed primarily in an office environment under pressure and requires the ability to quickly adjust to changing priorities and demands
While performing the duties of the job, the employee is frequently required to sit and use the keyboard
Travel by various modes of private and commercial transportation within the region may be required
All your information will be kept confidential according to EEO guidelines.