IT Support Analyst II Cypress CA CTH

IT Support Analyst II Cypress CA CTH

Vacancy expired!

• IT certifications or equivalent work experience preferred
• 
  3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and hand held scanners
  
  · 2+ years’ experience supporting the following applications and technologies preferred:
  
  o Trend Micro Antivirus
  
  o Citrix
  
  o Active Directory
  
  o TCPIP, DNS, DHCP, WINS
  
  o VPN client configuration
  
  o Microsoft Exchange/Outlook: Creating rules
  
  o Microsoft Excel: understanding Macros and formulas
  
  o Internet Explorer, Chrome, HTML, Win install, internet/intranet support issuescus
  
  o Help Desk Incident Management Software
  
  o SQL or Microsoft Access database
  
• Remote control tools – Bomgar preferred
• Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
  
• Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required