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Description
Robert Half Technology is in a search of an IT Support Analyst III on the help desk, to troubleshoot technical problems, resolve highly complex issues and provide solutions in Cypress, CA. You will provide technical assistance and support of computers, laptops, printers, departmental applications, and local area networks through remote and onsite services. You will research, plan, install, configure, troubleshoot, maintain, and upgrade desktop software and hardware, and operating systems. Additionally, you will troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
Requirements
IT Support Analyst III Requirements:
At least 2-3 years of experience within a blended Helpdesk/Desktop environment
At least 1 year of experience in providing enterprise resource planning (ERP) support for site using Microsoft Dynamics or any other ERP system (JDE, SAP, Maxwell, Salesforce, etc.)
Windows OS and Desktop productivity tools such as MS Office
Supporting Dell desktops/laptops, Lenovo laptops, HP Printers
Help Desk support phone and remote for a mixed environment of Win 7 and Win 10 devices
Manage user accounts and computer requests through Active Directory
Provided support applications and accounts in Citrix/ Assist remote users with VPN login issues, printing and software updates
Experience with SCCM for imaging new computers and re-imaging laptops to Windows 10
Experience with Service Now for tracking incident/ request or any other ticketing system
Must be self-motivated and able to work independently, with minimal supervision and as part of a team
Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.
Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).
