Vacancy expired!
Position Overview:Asks Coronavirus screening questions and maintains documentation of everyone entering into facilities. Provides education regarding proper mask and hand hygiene protocols, ensuringthat everyone entering the facilities adheres to protocols. Assists patients and visitors with findingtheir way in the facility.1.Knowledge of principles and processes for providing customer service. Thisincludes customer needs assessment, meeting quality standards for services and evaluation ofcustomer satisfaction.Communication: Effective written and oral communication skills to explain complex issues,exchange information between team members, and tactfully discuss quality issues. Ability toperform group presentations and listen to and understand complex information and ideas.
Stress tolerance/Self control: Ability to maintain patience and composure, control emotions, setclear boundaries and moderate high stress, difficult situations.
Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient
information.5.Adaptability/Flexibility: Ability to respond quickly and appropriately to urgent medical situations thatmay arise with high risk or diverse patient populations. Ability to adjust actions in relation to othersand adapt treatment to offer best possible care to patients.Problem Solving: Ability to identify complex problems, review related information, employ creativity
and alternative thinking to develop and evaluate options and implement solutions.Qualifications:Education/ Knowledge, includingLicensure/ Certification/ RegistrationHigh School Diploma or equivalent required.ExperiencePrevious hospital or medical office experience is preferred.SkillsKnowledge of Government regulations and requirements, managed care contracts and third partyrequirements.Knowledge of medical terminology.General Understanding of spreadsheet/e-mail applications, and registration systems.Knowledge of English language w/basic written and verbal communication skills.Excellent organizational skills with ability to prioritize, problem solve and meet deadlines.Excellent interpersonal and customer service skills.Ability to maintain levels of inventory to assure availability.Basic math skills demonstrating accuracy and attention to detail.Basic keyboarding and computer skills.This list of job elements, responsibilities, skills, duties, requirements, or conditions is not comprehensive, but is merely the mostdescriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technicaldevelopment).Organization: Palo Alto Medical FoundationEmployee Status: TemporaryEmployee Referral Bonus: NoPosition Status: Non-ExemptUnion: NoJob Shift: DayShift Hours: 8 Hour ShiftDays of the Week Scheduled: Monday-FridayWeekend Requirements: OtherSchedule: Full TimeHrs Per 2wk Pay Period: 80All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
