Staffing Requirement Tier 3/4 LTE Backup Advanced Support EngineerLocation: Denver, CO at Customer SiteNo of Requirement: 2Client: Charter CommunicationJob Profile:
Provide Tier 3/4 wireless network engineering support on Wireless LTE backup Network solutions
Responsible for advanced support of wireless network issue analysis / triage & resolution (RCA)
Service Integration, Testing, and services provisioning of CPEs in OSS and advanced configuration of network links
Pro-active analysis & preventive measure to be taken to ensure no surge in tickets during onboarding process
Strengthened the process & documented the understandings, create MOPs / manuals (fix / triage) to minimize ticket AHT
Skill Requirements:
5 years' experience in IP Data Network and Wireless Network Engineering & Advanced Support
Proficiency in Advanced IP Data Network & Wireless Networking Knowledge
Good knowledge on Enterprise wireless Access points, Controllers, LTE, SIM provisioning, Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
Good to have Cisco Certified Wireless network Professional (CCNP ), Wireless industry and vendor specific training (Cisco, Ariss, Craddlepoint & Ruckus, etc.)
Good knowledge of OSS / IT provisioning & Integration