The IT Systems Functional II will work within the IT Team to support the overall system/ network needs of Niagara’s corporate office and plants.
Essential Functions
Troubleshooting daily operational system issues to define root cause and define temporary/permanent solutions
Work with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs
Ability to work in fast-paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations
On-going analysis of the supply chain process to identify opportunities for process and system improvements, efficiency gains, and cost reduction through the use of various supply chain applications and data mining tools
Organize, schedule and run meetings to identify supply chain opportunities and system needs
Interacting with multiple departments including but not limited to IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and Production
Documenting meeting minutes, action items, issues, and risks
Documenting requirements, process flows, new functionality, and creation of SOP/training materials
Training super and end users on new functionality and process changes
Ability to plan, track, escalate, and deliver upon tasks and timelines assigned
Available for 24/7 support (scheduled and off hours)
Review system design approaches to ensure they fully meet the business requirements
Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements
Produce key documents, both in written and presentation format
Excellent problem solver with the ability to keep many driving factors and requirements in focus
Monitor and improve process and technology and provide insights into overall status
Strong communication and documentation skills, ability to communicate and interact at executive and junior levels
Review system design approaches to ensure they fully meet the business requirements
Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
Produce key documents, both in written and presentation format.
Excellent problem solver with the ability to keep many driving factors and requirements in focus
Monitor process and technology and provide insights into overall status
Train business users on new process and functionality
Strong communication and documentation skills, ability to communicate and interact at executive and junior levels
End to end Project Management throughout the project lifecycle: including administration, planning, configuration, testing, training, implementation, support, and change management
Trouble shooting systemic and operational system issues to define root cause and determine temporary/permanent solutions
Work with application vendors to identify/resolve application defects
Work with internal and external stakeholder to identify system enhancements and gaps to design and build a sustainable solution
Guide other IT resources as needed
Proactively identify and address defects/issues independently
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Qualifications
Minimum Qualifications:
2 Years – Experience in Field or similar manufacturing environment
2 Years – Experience in Position
2 Years – Experience managing people/projects
experience may include a combination of work experience and education
Preferred Qualifications:
4 Years – Experience in Field or similar manufacturing environment
4 Years – Experience working in Position
2 Years – Experience managing people/projects
experience may include a combination of work experience and education Competencies This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Makes safety the number one priority
Keeps alert for safety issues and escalates immediately
Effectively prioritizes tasks based on department goals
Shows respect to others and confronts interpersonal issues directly
Prioritizes resolution of customer issues effectively
Responds promptly and honors commitments to internal and external customers
InnovACT
Makes recommendations to continuously improve policies, methods, procedures, and/or products
Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
Increases performance through greater efficiency
Find a Way
Seeks to develop technical knowledge through learning from other experts
Understands interdepartmental impact of individual decisions and actions
Seeks solutions rather than placing blame
Empowered to be Great
Consistently looks for ways to improve one’s self through growth and development opportunities
Communicates clearly and promptly up, down, and across
Communicates effectively to manage expectations
Additionally, the IT Analyst is expected to demonstrate:
Analyze and develop solutions addressing customer needs
Experience in Business Analysis
Overall high degree of professionalism
Strong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people.
Must work independently
Strong analytical, problem-solving skills and critical thinking skills
Ability to translate complex business needs into use case models
Ability to manage multiple priorities and projects
Strong written and verbal communication skills including the ability to provide detail documentation of a technology incident
Proficient computer skills (i.e. Microsoft Office, Outlook)
Excellent interpersonal, communications and analysis skills, planning and organizational proficiency and good business judgment
Ability to delivery effective and professional presentation to peers, management and other professionals within our field
Education Minimum Required:
Bachelor’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, related field, or equivalent work experience
Preferred (Optimal Candidate):
Master’s Degree in Supply Chain, Transportation, Manufacturing, Computer Science or Engineering, or related field or equivalent work experience
At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.