Manager IT - Organizational Change Management

Manager IT - Organizational Change Management

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Job Description

Mattel’s Global Technology Organization (GTO) is modernizing and transforming its IT platforms, processes and skills. We are a catalyst to change Mattel into an IP-driven, high-performing toy company by being a business-focused technology partner. Mattel is seeking a Manager, OCM to manage medium to large change projects. The successful candidate will have the ability to deeply understand the strategic business need and impact of new end-user tools and be able to create a highly-effective engagement plan to ensure maximum adoption is achieved.

This position is accountable for successful project adoption through disciplined processes and close collaboration with colleagues throughout the organization. This includes working successfully across multiple business units, regions and languages for thousands of users.

• Stakeholder engagement
  • Lead stakeholder analysis efforts, conduct stakeholder interviews, analyze needs and synthesizing findings, manage stakeholder expectations and engagement
  • Identify biggest changes for end user groups and assess the impact of these changes to be used as an input to other OCM and Training deliverables
  • Identification of pockets of resistance and strategies to manage and mitigate risk
  • Effectively engage senior leaders as sponsors of change

o Establish change champion networks and identify super users to leverage adoption across the organization

· Communication

o Develop and execute against a communications strategy to ensure Mattel and GTO strategic, tactical and cultural goals are attained through the year and wins are celebrated

o Create relationships to drive two-way communication between GTO and program business partners

o Tailor change management approaches and communications for each program globally—understand and adapt to regional segmentation and language needs

o Work with GTO executive leadership, OCM Director, and Communications Manager to ensure that global messaging of all GTO initiatives is appropriately communicated and marketed to the Mattel organization

· Training

o Devise, design and create curriculum content for training needs which are typically custom content for a global business audience

o Train staff WW i.e. train the trainer approach, training super users and business ambassador groups on new roll outs, technologies, uplifts

o Schedule, coordinate and oversee training provided by internal and external partners to the global audience (12K EE's).

o Report metrics on training and adoption to effectively measure effectiveness of training campaigns and rollouts.

o Maintain and update training content library via all learning channels, including, but not limited to dedicated SharePoint sites, LMS, self-paced learning portals, video, podcasts, events

• • Oversee the creation of supplemental training materials, including but not limited to training videos, quick reference cards, job aids, etc.
  • Oversee tracking and reporting regarding attendance at training sessions; manage communications and coordination of training registration.
  • Support training efforts by reviewing and helping to manage the facilitation of training programs
• Program Leadership
  • Project management and leadership of OCM activities

o Partner with program leadership to confirm OCM resourcing needs

o Partner with business leadership and key leaders and team members in the GTO to provide the thought leadership and change management guidance to enable organizational readiness and execution toward sustained transformational change

o Identify change risks and develop mitigation strategies that lead to successful adoption and positive ROI

o Drive and support multiple cultural events with global team

· Adhere to OCM Center of Excellence Methodology

o Adhere to and provide input to the OCM methodology

o Apply lessons learned to continuously improve GTO’s approach to OCM

Qualifications

• 6+years of experience leading organizational change management teams on large scale IT system implementations and complex projects
• Experience with executing OCM for end-user tools across multiple business units and locations.
• Being a self-starter is paramount to this position’s success
• Strong experience using change management tools and methodologies
• Manage a high degree of change in a fast paced, complex, and demanding environment
• Ability to establish and maintain credibility, and work effectively with all levels of the enterprise
• Demonstrated project management skills that meet projected deadline, budget, and results
• Proficiency with MS Office tools
• Background in managing multiple concurrent projects
• Experience building and managing teams
• Strong business acumen with experience managing various stakeholder groups (e.g. global/regional stakeholders, executive stakeholders, vendors, etc)
• Big 4 consulting background preferred
• Expertise using SharePoint as a key communications channel including Yammer and video, a plus
• Strong written and verbal communication skills
• Willingness to work occasional extended hours and weekends, travel, as needed

Additional Information

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.

• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.

• We execute:We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us athttps://jobs.mattel.com/andwww.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.