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job summary:
Our client is seeking a Critical Systems Support Analyst for a 1 year contract opportunity for our client in Folsom, CA.
The Critical Systems Support Analyst is responsible for supporting and improving critical system availability, performance, reliability, and security. Participates in creating and/or implementing effective solutions, strategies, and approaches to ensure service availability and minimize any impacts to the reliability of the power grid.
Follows Information Technology Infrastructure Library (ITIL) Service Support practices, including: Incident, Environment, and Problem Management, as well as, Change, Release, Availability, Capacity, Business Continuity, and Service Level Management. Collaborates with senior team members to intercept issues and solve problems. Facilitates, monitors and communicates status updates for solutions, strategies, and maintenance plans to address issues and ensure the necessary operational system qualities.