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Principal Duties and Responsibilities:
• Gathers, analyzes, and composes information provided by subject matter experts (SME).
• Conducts research and ensures the use of proper technical terminology.
• Translates SME information into clear, readable documents and process maps to be used by users
• Ensures consistency, clarity, and quality in and across all types of documentation.
• Engages in formatting, editing, and quality assurance on own work and the work of others.
• Receives text from SMEs and writes documentation in a clear and concise style following company and project style guides
• Ensures documents are technically and mechanically accurate, and consistent with regard to clarity, flow, organization, completeness, and readability
• Meet or exceed targeted billing hours (utilization) Education and Experience Requirements:
• Bachelor’s degree a must
• 5 years + experience in technical writing
• Excellent written and verbal communication skills
• Proficiency in MS Office and other document editing software (e.g. Word, Excel and Visio experience required)
• Strong attention to detail
• Able to write in explanatory and procedural styles for multiple audiences
• Skilled at prioritization and multi-tasking
• Ability to rely on limited knowledge and professional discretion to achieve goals
• Process analysis and improvement
• Process mapping and documentation
• Business process management (BPM) facilitation preferred
