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Associate CSSC Application EngineerLocationFresno, California, United StatesJob categorySalesHierarchy levelProfessional Level (some years of experience)Employment typeRegularDeadline2022-01-03Grundfos is seeking an Associate CSSC Application Engineer to join our Industrial OEM team in Fresno, CA. CSSC Application Engineers are members of the Back Office Team. This team provides pricing, selection, and/or quotations for our customers and colleagues in all segments. CSSC Application Engineers are able to support all of our customers with basic concerns and are focused on specific products/applications. They also provide support for our Front Line Team. This position will support our direct customer OEM accounts. This role will report to the CSSC Supervisor. Relocation for this position cannot be supported and qualified candidates must have authorization to work in the USA without support.Why Grundfos? At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. What is the job about? Provide Tier 2 pricing and availability to Distribution Partners and Direct Customers.
Provide Tier 2 Sizing and selection of pumps, parts, and accessories.
Provide Tier 2 Pre-Installation/system support.
Provide escalation assistance for Inside Sales Application engineers.
Ability to provide Tier 2/3 support on focus area.
Ability to train internally/externally on products and tools.
Assist CSR teammates in providing pricing for open orders.
Provide proactive communication to customers regarding request status.
Understanding of competitor products and market.
Utilize the CRM Customer Service System 1Office including quotations.
Route requests beyond your scope quickly to the correct escalation path for resolution.
Handle customer complaints by collecting and disseminating problems and resolutions.
Provide or guide customers to correct product/submittal documentation.
Utilize Grundfos/CSC tools such as GPC, GXS, Extranet, PowerApps, etc.
Part number creation for products not quoted by CSC.
Quoting recommended spare parts and accessories.
Maintain quotation statuses.
Collaborating with colleagues inside and outside the CSC.
What do you need to apply? Qualified candidates will have a Bachelor Degree in Engineering or other related technical field or equivalent industry experience. 3-8 years experience in the water solution or related industries.
Strong communication writen and verbal communication skills.
Willingness to communicate with customers via email and phone.
Ability to travel (<5% of the time) to visit customers and see field installation.
Willingness to train AEs and CSRs.
Ability to assist in project based work.
Practical application of pump hydraulics (affinity laws, NPSH, etc.)
Understanding of Grundfos standard specification.
If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos .We look forward to hearing from you. It is Grundfos policy to provide equal employment opportunity to all it employees and applicants regardless of: race, color, religion, sex, age, sexual orientation, gender identity, national origin, physical or mental disability or veteran status.
