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Outreach Specialist – Fresno, CAKelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are currently seeking an Outreach Specialist to work for one of our top Healthcare Corporations located in Fresno, CAStart Date: 7/22/19 long term opportunity through 12/30/19 with opportunity for extension and/or perm hire.Pay Rate: $24.50Work hours: 8am-5:00pm Mon – Fri Bilingual Spanish or Hmong preferred.Job Description: Responsible for serving as the initial and main point of Field contact between the Company and the current and potential members.Primary duties may include, but are not limited to:
Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures.
Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies. Supports and promotes State Sponsored Programs through participation in community events.
Represents State Sponsored Programs in community collaborations.
Supports member access to care through home visits, processing of reports, and distribution of collateral materials.
Performs new member orientations.
Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.
Provides superior, professional, and courteous service to customers.
Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population.
Knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations.
Ability to work professionally with the company's associates, community-based organizations, providers and plan members.
Additional Requirements:
Requires HS Diploma; 1 year of customer service experience, understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs; or any combination of education and experience that would provide an equivalent background.
Looking for clinical or healthcare experience - MA, CNA, LVN, Health Educator, preferred.
Should have experience with family practice, medical office or clinic setting.
Excellent customer service and phone skills.
Must be able to navigate through Excel, Word, Access, WGS, and Tableau.
Spanish or Hmong speaking, preferred.
Medical interpretation or terminology training a plus.
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Weekly pay and service bonus plans
Group-rate insurance options available immediately upon hire ( Available for purchase and administered by a designated third-party vendor)
It's a great opportunity to get your foot in the door and gain valuable experience so apply todayImportant information: This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position: reitzle@kellyservices.comWhy Kelly ® ?At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.About Kelly Services ®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
