Vacancy expired!
Account Manager for IT Managed Service Provider
As a member of the Sales and Marketing departments, the Account Manager will be responsible for selling Fortis' portfolio of services to both existing customers and new prospects. For existing accounts - you will keep a pulse on the happenings in your assigned accounts, holding annual business reviews and scouting our opportunities for cross-sell & upsell. For new business - you will be focused on identifying new opportunities, securing meetings, presenting solutions and closing new business to meet established goals.
Additionally, the Account Manager will assist the Vice President of Sales in establishing partnerships with influencers, referral partners and re-sellers
RESPONSIBILITIES
>> Farming Existing Account Base
Build and maintain strong, long-lasting client relationships
Retain existing revenue and achieve sales goals for assigned accounts
Create & execute account plans and tactics to win new business from existing accounts
Prepare and hold QBRs to demonstrate value and nurture relationship
Mine referrals and social proof from satisfied customers
Cross-sell, up sell
Feedback loop in terms of quality of service
Provide insight into our customers' wants/needs
>> New Business Development
Fearlessly prospect for new businesses to pitch our services
Follow up with incoming Leads
Get out into the region and evangelize the benefits of working with Fortis
Maintain and update CRM with all correspondence/quotes/touch points/interactions with prospects & customers.
>> Partner Recruiting and Management
Identify potential referral partners and re-sellers
Approach and vet prospect partners
Pitch, close and onboard new partners
Partner enablement - provide ongoing sales/marketing support
Act as primary contact for Partners
Work with partners and their teams to achieve set goals
Provide insight into channel performance and wants/needs
EXPERIENCE REQUIRED
Bachelor's degree (preferably in Business, Communication, or comparable).
Proven work experience selling technical services (IT or Telcom)
Experience utilizing CRM system.
DESIRED SKILLS
Proven work experience as an Account Manager or relevant role.
Excellent listening and presentation abilities.
Ability to deliver client-focused solutions based on customer needs.
Excellent time management skills.
Passionate "people person" with an affinity for building relationships.
CONSIDERED A PLUS
Telcom or VoIP Sales experience
Salesforce.com experience
WHAT YOU NEED TO BE SUCCESSFUL AT FORTIS!
Professional appearance
Valid driver's license and reliable vehicle
