Vacancy expired!
Health Care included 401k included
Bonus eligible
College degree preferred but not required
Position is located at office in Mariposa CA
Responsibilities of Position:
Telephone support for NetFile software platforms (Agency and Professional Treasurer)
Troubleshoot, diagnose, and solve client issues
Coordinate with other support personnel, project management, QA, and development staff
Train new clients and/or their filers
Document support calls & emails into tracking software from initiation through completion
Independently followup on issues
Qualifications:
Customer support background a plus but not required
College degree a plus but not required
Excellent phone etiquette required
Ability to troubleshoot complex issues and explain solution verbally and/or in writing
Proficient in Excel, Word, Outlook, and PowerPoint required
Positive attitude and selfstarter required
Looking to fill position as soon as the right candidate is found.
E-Mail resume and cover letter or fax to (559) 272-2104.
