Technical Support Position ‐ NetFile, Inc. Full-time (Mariposa, CA)

Technical Support Position ‐ NetFile, Inc. Full-time (Mariposa, CA)

01 May 2019

Technical Support Position ‐ NetFile, Inc. Full-time (Mariposa, CA)

Vacancy expired!

Health Care included 401k included

Bonus eligible

College degree preferred but not required

Position is located at office in Mariposa CA

Responsibilities of Position:

Telephone support for NetFile software platforms (Agency and Professional Treasurer)

Troubleshoot, diagnose, and solve client issues

Coordinate with other support personnel, project management, QA, and development staff

Train new clients and/or their filers

Document support calls & emails into tracking software from initiation through completion

Independently followup on issues

Qualifications:

Customer support background a plus but not required

College degree a plus but not required

Excellent phone etiquette required

Ability to troubleshoot complex issues and explain solution verbally and/or in writing

Proficient in Excel, Word, Outlook, and PowerPoint required

Positive attitude and selfstarter required

Looking to fill position as soon as the right candidate is found.

E-Mail resume and cover letter or fax to (559) 272-2104.

Job Details

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