Support Administrator II

Support Administrator II

Vacancy expired!

job summary:

Our client is a global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. The role of Support Administrator II will provide technical and troubleshooting support to employees in their Goleta, CA office.

They are looking for someone who cares and wants to be involved in their product, mission, and success!

location: Goleta, California

job type: Contract

salary: $30 - 35 per hour

work hours: 8am to 4pm

education: Bachelors



responsibilities:

• PC hardware installation & troubleshooting
• Desktop software installation and troubleshooting for local and remote users
• Provide Desktop support and problem solving to end-users
• Tracking of hardware and software additions/changes
• Create / Update FAQ's and other technical documentation
• Participate in creation and editing of IT Support Standard Operating Procedures
• Provide escalation support for Helpdesk Technicians

• Set up, support, and maintain in-house computer systems, desktops, laptops, mobile devices and peripherals.
• Communicate the issue statuses and resolutions to stakeholders in a timely manner.
• Log issues and resolutions in the tracking system, following up with users to ensure problems were fixed properly.
• Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
• Provide user support for Microsoft Office products including Outlook, Teams, Excel, Word
• Keep peers and manager informed of trends, significant problems and delays.
• Identify and escalate client issues which may require changes to procedures, standards and systems.
• Work in a 24X7 environment - this position requires someone who can come in early, stay late and assist on weekends as the business requires.
• Participate in an On-Call rotation which requires after hours and weekend coverage.
• Perform other related duties as requested.

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors (required)

skills:

• Desktop Support (3 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.



Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.