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Description SHIFT: Day JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.The Broker Service Representative is responsible for providing operational support and expertise, as well as single point of service support (e.g., phone inquiries) to key Broker contacts (Brokers, General Agents, Agencies, etc.) and Account Management.Primary duties may include, but are not limited to:Servicing brokers on behalf of client accounts with timely and effective response to client service related concerns and issues.
Keeps sales teams appraised of service related trends and issues, handles escalations and provides overall support to key broker service related issues and needs.
Primarily talks with brokers/agencies by phone.
Answers Broker inquiries regarding one of the following areas: Claims, Benefits, Enrollment, and/or Billing.
Responds to all types of customer issues and investigates and resolves errors.
Coordinates complaint resolution concerning any type of post-sale service issue with appropriate department(s).
Coordinates Broker service needs with other departments as required to ensure optimal service and satisfaction.
Educate, assists and/or trains Brokers/Agencies on available self-service tools and electronic applications to help support and manage their business.
Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals and expectations
Qualifications Work location: Richmond, VAWork hours: Monday - Friday 8:00am - 6:00pmBroker Service Representative IRequires a HS diploma or equivalent; 1 year related claims/customer service/enrollment and billing experience; or any combination of education and experience, which would provide an equivalent background.
AA preferred.
Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Broker Service Rep IIRequires a HS diploma or equivalent; 1 year of Broker Services experience, 3 years related claims/customer service/enrollment and billing experience; or any combination of education and experience, which would provide an equivalent background.
AA preferred.
Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/VeteranREQNUMBER: PS41394
