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Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. SUMMARY The Guest Services Agent Bellperson / Valet Attendant is responsible for greeting the guest with a warm and sincere welcome.ESSENTIAL FUNCTIONSJob duties include, although are not limited to:Welcoming guests to the hotel and ensuring a pleasant arrival and departure
Directing guests and vehicles on the front drive
Parking and retrieving guest and hotel vehicles
Being knowledgeable about hotel rooms, services and features and relaying information to guests
Assisting with luggage and doing hotel and room orientations
Assisting with guest transport throughout the resort
Cleaning and maintaining luggage and golf carts to hotel standards
Delivering amenities and other items to guest rooms
Following hotel guidelines and talking points.
This position may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals.
QUALIFICATIONS
College Degree preferred.
Minimum of two years’ experience in a luxury hotel preferred.
Minimum of two years’ experience in customer service.
Ability to operate all types of passenger vehicles (standard and automatic)
Valid state driver’s license required
Excellent telephone etiquette.
Exceptional guest recovery skills.
Enjoy interacting with people in a fast paced environment.
Excellent organizational and time management skills.
Must possess a positive attitude.
Must be willing to participate in a learning environment.
Must integrate company values throughout all interactions.
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
PHYSICAL REQUIREMENTS Must be able to stand for extended periods of time, approximately six hours. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Must be able to lift and carry 60 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently. Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks. This position requires significant time spent in an outdoor environment.In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact Montage Recruitment Manager at (949) 715-1396 and/or email such as accessibilityrecruitmentmanager@montage.com.At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. Privacy Policy
