IT Provisioning Analyst TEMP

IT Provisioning Analyst TEMP

Vacancy expired!

The IT Provisioning Analyst will be responsible for processing all aspects of account creation/deactivation and user access requests at San Manuel Band of Mission Indians and other tribal-owned properties. This position requires an understanding of user access mechanisms and proficiency in the use of various provisioning tools. This position will regularly interact with internal customers that include end-users, management, and HR thus requiring excellent customer service skills. Success means being highly organized, self-motivated, detail-oriented and result-focused.

Essential Duties & Responsibilities
1. Provision and de-provision user access rights on various information systems. Assist with multi-factor authentication and VPN supported technologies.
2. Manage incidents and requests related to all aspects of provisioning responsibilities. Troubleshoot account creation, access, transfer issues.
3. Provide support functions related to verification of end-user security. Execute audits and adhere to all IT and InfoSec policies and procedures.
4. Assist in the design, maintenance, and integrity of the role-based access structure.
5. Assist in documenting, analyzing, and streamlining application account provisioning processes.
6. Contribute to maintaining provisioning team dashboard with executive-level reporting on KPI’s, SLA’s and other relevant metrics on workload, trends, account tracking and issues. Recommend areas of improvement.
8. Assist in creating, reviewing and updating a How-To knowledge base of provisioning processes.
9. Participate in projects and tasks related to provisioning/deprovisioning as required
10. Perform other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• Associate’s degree in Computer Science or related field and at least two (2) years of relevant IT work experience required.
• Two (2) or more years of IT Service Desk/IT Customer Support experience
• An equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Experience with Identity and Access Management controls, principles, methods and related regulatory obligations
• Excellent customer service and troubleshooting skills
• Experience working in Casino or Gaming industry is preferred.
• Ability to communication effectively to all levels of the San Manuel organization.
• Critical thinking skills to troubleshoot problems quickly, under time constraints, with interruptions all while resolving issues and request in a timely manner
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Excellent written, verbal and interpersonal communication skills are required
• Knowledge and proficiency in Microsoft Office products
• Adherence to punctuality with excellent time management skills

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!