Relief Night Auditor - Holiday Inn Express & Suites

Relief Night Auditor - Holiday Inn Express & Suites

14 Nov 2024
California, Humboldt county, 95511 Humboldt county USA

Relief Night Auditor - Holiday Inn Express & Suites

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The Holiday Inn Express & Suites in McKinleyville is seeking a Relief Night Auditor who will work 11pm - 7am, holidays included, two nights a week. The Night Auditor/Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, maintenance staff, and management to fulfill guest requirements. In addition, Agent’s may provide guests with access to hotel services, and ensure mail, faxes and packages are delivered in a timely manner. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction. Agent is also responsible to drive hotel van to/from airport to take and pick up guests.

This position is also in charge of closing out current day, process all charges, review agents paperwork, correct any errors that are found, so accuracy and thoroughness is very important, open new day records, answer telephone calls, and make future reservations. Candidate is to have pleasant personality while interacting with staff and guests.

Go to our website at www.renesonhotels.com to apply.

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