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Currently looking for a Dental Operations Manager in a high-end practice in Arcata, CA. Our
focus and dedication are patient education, and long-term health. We empower our patients to
develop the skills needed to stay healthy for a lifetime through proactive and comprehensive
treatment. Our practice incorporates the latest cutting-edge technology to provide the highest
standard of care, while extending a warm and caring environment.
Role of the Office/Operations Manager (OM):
Achieve the financial performance and revenue growth strategy of for our practice. The OM
needs to be an expert in their local market, leveraging best practices for patient care and
retention. The OM provides the leadership and guidance to achieve individual and team success.
The OM supports and drives the practice mission and culture.
Responsibilities of the Dental Operations Manager:
Oversee thriving dental practice.
Supervising employees
Build office morale by promoting a supportive team environment that fosters longevity
Assisting in practice growth
Maintaining clear communication with the doctor
Managing all day-to-day operations and responsibilities of assigned practices
including employee relations, patient relations, achieving operational goals, and
tracking KPIs
Achieving revenue goals by effectively managing the office teams, patient scheduling, staff
productivity, and receivables
Increasing patient growth and retention by supporting sales, marketing, and promotional
programs
Ensuring successful execution of operational standards, including compliance with established
company policies and procedures
Requirements of the Dental Operations Manager:
Minimum 5 years of Office Management or Operations experience
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Results oriented and energetic self-starter; sets realistic goals; meets commitments;
persistent, prioritizes daily to achieve results.
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Detail oriented, organized, process focused, problem solver, self-motivated proactive,
customer service focused.
Proven record of success in improving collections and overall practice growth.
Process focused operator. Data driven decision-maker; detailed; organized and structured;
comprehensive knowledge of all operational processes; computer proficient.
Excellent customer service skills. Flexible and adaptive; empathetic; passionate; ethical.
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Experience managing staff and effective team builder. Displays character and integrity;
communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes
learning; effective assessor of talent; consistent.
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Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance
evaluations, conduct feedback and handle employee relations issues
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Able to remain calm and collected in a fast-paced, high-volume environment all while maintaining
a high-level of organization
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Ability to learn new systems and software programs. Skills required include use of knowledge of
WORD, EXCEL and Accounting and Patient software applications, and use of standard office
equipment.
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Requires knowledge of Dental Plans, fees, general plan design, administrative guidelines,
limitations and exclusions, reporting systems; business correspondence and business reporting
techniques; and business principles of profit & loss statements.
Our Operations Manager:
PRIORITIZES work that impacts employee development and retention engages and delegates
team to take on responsibilities that can be taken on by others.
Is RELENTLESS at communicating the WHY and being SPECIFIC when praising, developing,
and coaching employees.
Holds self and others ACCOUNTABLE by being clear with commitments, managing time
effectively, and proactively following up.
Takes the INITIATIVE to identify areas for improvement and to further develop skills and talents.
Finds SOLUTIONS to challenges like scheduling hiccups and the unexpected depletion of coffee
in the break room!
Communicates with EXCELLENCE empathy, compassion, integrity, and respect are at the top
of the list.
Education:
Equivalent to high school diploma or general education degree (GED). Bachelors degree from an
accredited college or technical school; or equivalent combination of education and experience; prior
coursework or on-the-job training in the fields of dentistry, business, and/or human resources is preferred.
Compensation will commensurate with experience. PPO medical insurance, dental care, 401k, paid vacation, and paid holidays. Successful background check, drug test and reference check.
Please forward a cover letter and your resume to link provided.
