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Company Description
Tired of working hard at other restaurants but never receiving any recognition? Here at Bob's Big Boy Norco & Calimesa, we are a franchise but family owned. We believe that all hard work should be noticed and praised.
We're looking for a hard working and passionate individual who is looking to learn and grow in a fast paced management environment. This position is for a Shift Manager, and duties are listed below.
Job Description
The Shift Manager will be responsible for managing the efficient operation the restaurant, ensuring that excellent customer service expectations are achieved and a pleasurable and comfortable dining environment is maintained.
The Shift Manager will provide leadership, motivation and direction to all employees while ensuring any incidents are immediately resolved and all operational activities are conducted with the highest levels of integrity.
PRIMARY RESPONSIBILITIES:
Manage, motivate and lead Servers, cooks, busers, and food preps. Allocate and coordinate the duties to ensure goals are met
Assist the management of staff performance to ensure competence, performance and objectives are met
Manage customer service quality and ensure restaurant standards are maintained at all times. Represent management in the handling of customer complaints and ensure issues are dealt with efficiently and effectively
Manage all incidents within the restaurant as required
Effectively communicate with owners and fellow team members of restaurant needs including but not limited to: inventory shortages, employee schedule changes, customer needs, etc.
Manage and maintain safe food prep procedures up to Health and safety standards
Manage shifts & lead
Maintain an effective relationship with our people and customers, ensuring relevant information is communicated, and incidents are dealt with in a discreet and confidential manner
Undertake tasks as directed by owner
Record and manage food inventory, Server shift scheduling, and reporting of daily sales data
Manage administrative duties
Qualifications
3 to 5 years restaurant experience in the following (but not limited to) areas:
Have a background in providing great customer service (Very important!)
Able to Multitask under pressure
Team oriented
Management of cooks, servers, restaurant staff, and in general be recognized as a positive,
effective leader
Be able to work days, nights and weekends, depending on your shift, which varies DOE.
Demonstrate positive, dynamic guest relations
Professional knowledge of Microsoft Office Suite
General Computer skills
General skills in regards to touch screen POS systems
Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
This position requires constant standing, bending, and reaching
NOTE: Please include in the subject line: "Shift Manager Norco" and state whether you are seeking part or a full time position
Pluses:
Food Handlers Certificate
Please, NO CALLS, email ONLY.
