Vacancy expired!
SUMMARY: The Resident Manager lives on site and is responsible for overseeing and maintaining a permanent supportive housing building. The Resident Manager must respond to building emergencies.
REPORTS TO: Regional Manager
HOURS: Monday-Friday, 8:00 a.m.-5:00 p.m. (On-call all other days/times)
SALARY: $30,000-$40,000 + 2-bedroom apartment with paid utilities and parking
BENEFITS: PTO, Medical, Dental, Vision, Retirement Savings Plan
DUTIES:
Leadership, Administration, Oversight
Oversee the duties of vendors, maintenance staff, and security personnel
Lead property meetings, interface with case managers, partnering agencies, and program staff.
Create and serve incident reports, warnings, and notices for lease violations. Notices must be reviewed and approved by supervisor.
Meet regularly with Regional Manager to ensure tenant legal issues are handled appropriately and notices are approved.
Communicate actively with Regional Manager and other service coordinators on quality of life issues relating to tenants. Must coordinate meetings with onsite services staff on a weekly or bi weekly basis.
Ensure the safety and security of the building, including daily review of the electronic monitoring system and investigation of any property incidents.
Responsible for all building keys, distribution and reclamation.
Coordinate site inspections of property and report any exterior/interior conditions requiring maintenance.
Direct Service and Support
Assist and work collaboratively with the services staff to handle tenant issues and coordinate tenant activities
Instruct new and existing tenants on house rules, maintenance of their apartments and proper use of the community room, laundry area, etc.
Set regularly scheduled hours of availability to tenants, vendors, a staff and outside service agencies.
Collect rents monthly and log them in to property management software.
Perform regular inspections for cleanliness, identify needed repairs and handle minor maintenance and common area cleaning.
Handle minor maintenance and common area cleaning.
Other duties as assigned.
Documentation and Data Collection
Distribute and collect apartment applications, verify applications to ensure they are complete and accurate, show available units, input application dates received and verify applications for completeness daily and track all documents in Yardi as required
Prepare lease agreements and attachments as needed
Verify applicant/tenant income and ensure applicants/tenants meet all building and regulatory requirements
Complete Tenant Income Certifications
Complete annual recertification processes
Prepare new move ins and move outs and related resident actions
Maintain rent collection records, compile rent changes and increases
Weekly status report to the Regional Manager
Weekly vacancy report to the Regional Manager that will provide an update of the status of vacant units
Stay current with NSP, HOME, PBV compliance regulations
Stay current with all property management policies and procedures
Maintain software tenant data files
Collect and process 504 requests (reasonable accommodations/modifications)
Assist with regulatory agency and investor inspections and file reviews as needed
SKILLS:
Excellent communication and intervention skills
Ability to read and interpret documents such as regulatory policy and procedure manuals
Ability to write business professional reports and correspondence
Ability to add, subtract, multiply, divide, calculate percentages, etc.
Ability to follow directions and achieve measurable results
Ability to problem solve and perform minor maintenance
Ability to keep accurate and timely record-keeping using industry-standard software
QUALIFICATIONS (Education & Experience):
High School Diploma/GED required. Associate or Bachelors degree preferred.
3+ years of office/administrative experience required. 2+ years of permanent supportive housing or affordable housing experience preferred.
Knowledge of fair housing laws required
Previous experience with Yardi preferred
Previous experience with individuals experiencing mental health issues and/or homelessness preferred
Core Values:
HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.
WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.
VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.
RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.
COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.
LiveScan and background check required.
EQUAL OPPORTUNITY EMPLOYER
