Vacancy expired!
Responsibilities:
IT Manager for city of Rialto
70,000-80,000
Answers incoming calls and IT requests; provides Level 1 and 2 support in a timely manner.
Assists IT Support staff with troubleshooting and incident resolution, acts as point of escalation for internal IT Support team.
Trains IT Support staff on new systems and techniques and general IT services and skills.
Supports P1 and P2 level incidents by communicating with user and performing incident management.
Provides troubleshooting assistance to end users as well as IT staff including IT Support, Desktop Support, and IT Systems teams.
Enters appropriate and usable data into IT Service Management (ITSM) ticketing system; reviews escalated tickets for appropriate and usable data.
Provides outstanding customer service and responsiveness to all end-users across all locations.
Interprets, analyzes, diagnoses, documents, and resolves Level 1 and 2 IT issues related to internally supported hardware and software within first call.
Diagnoses and solves immediate complex questions and problems related to application software, operating systems, and antivirus.
Installs, diagnoses, and resolves escalated Level 1 and 2 problems for hardware, peripherals, and software systems.
Guides users through step-by-step solutions on operating IT equipment.
Provides technical assistance and training; recommends remedial actions.
Maintains time management system (Kronos); duties include but not limited to configuring, installing, and troubleshooting.
Performs advanced administrative and security tasks for a variety of applications and software, including but not limited to Microsoft (MS) SharePoint, Great Plains, Kwiktag, DL Plus, Kronos, Active Directory, BrainShark, and Exchange.
Resolves or escalates complex issues received from IT Support Analysts.
Acts as a resource to other team members in resolution of technical issues.
Trains other team members to improve team skills.
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Precise Personnel / Corona
Office: 951.987.0055
1047 W 6th St
Corona CA 92882