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Leading front end teams to align existing systems and processes to updated/new systems. Drive process improvement through seeking out and identifying opportunities, business process definition and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Requires project management skills to implement system alignment with business processes. - Technical and implementation focus is on providing standard applications to resolve business issues. - Participates in identifying business system requirements and related business/application solutions for a specific business need. - Gathers customer requirements for customized system solutions and provides alternative solutions. - Provides training and support directly to customers.
Work with the business and technical teams to perform testing activities to ensure accuracy of data and proper application function.
Skill Set
Has basic knowledge of general business environment/operation and has general cost benefit awareness.
Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems.
Good written and verbal communication skills in order to define parameters to meet business requirements.
Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes.
Creates documentation of business processes, training procedures, and standard operating procedures.
Standard MS skill set. 2-5 years of directly related experience.
Attention to detail with ability to create and follow test plans.
