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Job Title: Issue Log Manager (PeopleSoft)Location: Irvine, CADuration 6-12 monthsIssue Management:Need to manage and consolidate a diverse set of project issue logs to help provide an overall view of our issue status. As our project transitions through testing, training, deployment, and support phases, our needs to log, track and report on issues will expand.Job Duties include, but are not limited to managing the following:
Identify, develop, and maintain metrics on the project logs.
Develop key performance indicators to help escalate items that are past due, negotiate new due dates, and work towards helping the team prioritize and resolve open issues.
Enrich data as necessary to enable identification of campus divisions where users are employed to establish potential training or communication needs.
SharePoint issue log: A local issue log used to track issues and questions across all of our project workstreams.
Individual issue logs kept in spreadsheets where content did not lend itself well to the use of our SharePoint issue log.
JIRA issue logs: Managed by the project's Central Project Team, there are three JIRA logs in use:
Business processes
Primarily technical project issues, questions, change requests, and data conversion and data cleansing
Testing issue log used to identify defects identified in our Integration and Payroll Parallel Testing phases
SalesForce case log: Managed by the project Center to track production issues logged as cases. Company will have access to pull data from this case log that will need to be analyzed and managed for identification of training enhancements, local workaround procedures, communications, and escalations.
Required Skills:
Strong organizational, verbal, and analytical skills.
Extensive experience with Excel and an understanding of features such as pivot tables, vlookup, graphics, data, conditional formatting, etc.
Graphical skills to create visual representation of issue status and trends.
Experience with JIRA and SharePoint.
Experience managing support case or issue logs, or similar applicable experience in a complex project environment.
Good customer relationship skills.
Self-starter needing minimal management and direction to be effective.
Preferred Skills:
Experience in a university environment.
Experience in HCM environments and particularly with PeopleSoft HR, payroll, and benefits.
Experience creating training materials.Why Kelly ® ?With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.About Kelly Services ®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
