Senior Desktop Support

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Senior Desktop Support

24 Nov 2024
California, Irvine, 92614 Irvine USA
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Senior Desktop Support

Vacancy expired!

Job Title: Senior Desktop Support
Location: Irvine, CA
Are you passionate about technology? Are you a team player, enjoy helping others, and are committed to personal growth? We are looking for someone skilled to fill our Senior Desktop Support role. This is a contract-to-hire position (W-2 employee).
Key Responsibilities:

  • Provides desktop support to the company and the clients
  • Responsible for various customer projects
  • Provides advanced troubleshooting and issue resolution for desktop applications
  • Supporting executives as defined
  • Logs technical support incidents and requests into the ticket management system from in-person, emails, phone calls, and voicemail systems
  • Assists with system maintenance and with resolving technical problems on servers and other network support equipment
  • Creates an escalation path for the Desktop Technicians
  • Maintaining the customer relationship and communication tied to project-related activities
Qualifications:
  • Minimum Education: High School Diploma (Associates Degree in a related field is preferred)
  • Experience using Microsoft Azure
  • Skilled using Active Directory
  • Minimum of 7 years of IT with at least 5 years of experience in Desktop Support required
  • Must demonstrate excellent customer service and communication skills
  • Has the ability to learn and continue learning new systems and willingness to take on additional responsibilities
  • Must demonstrate the ability to work both independently and cooperatively in a team as needed and follow-up on the successful completion of the assigned task

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Job Details

  • ID
    JC23380319
  • State
    California
  • City
    Irvine
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Forward Progress Staffing
  • Date
    2021-10-28
  • Deadline
    2021-12-26
  • Category
    Et cetera
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