Help Desk Analyst (Tier 2)

Help Desk Analyst (Tier 2)

14 Jun 2024
California, Irvine, 92614 Irvine USA

Help Desk Analyst (Tier 2)

Vacancy expired!

Help Desk Technicians (Tier 2) needed ASAP for contract to hire positions in Irvine, CA! Will be working on site.

Responsibilities
  • Responds to tickets escalated from Tier I
  • Creates, monitors, tracks, schedules, updates, and closes tickets within Track IT in a timely manner.
  • Provide friendly, professional support via phone, and email.
  • Assist Nationwide Onsite Technicians to resolve most issues with POS systems, Servers, Retail Store related devices, software and hardware break/fix
  • Work with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation etc.)
  • Collaborate with a Nationwide Retailers support desk, and their vendors to resolve issues, as necessary.

Requirements
  • 2+ years of experience in an IT Help Desk role, POS experience a plus!
  • Experience in Office 365 and Active Directory Services
  • Working knowledge of Windows 10 and Microsoft Office suite
  • Basic understanding of Networking
  • Remote access technologies (VPN terminal services, published apps etc.)
  • Preferred experience working with Track IT, ServiceNow, Salesforce, and VMware
  • Ability to assist others with complex issues in a professional manner
  • Ability to manage and prioritize incidents, requests, and tasks
  • Strong problem analysis and problem-solving skills
  • Excellent written and verbal communication skills
  • Resourceful, well organized, highly dependable, efficient and detail oriented
  • Authorization to work in the U.S
  • Pass a Background test

Job Details

  • ID
    JC15429535
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    Cogliano IT Staffing LLC
  • Date
    2021-06-11
  • Deadline
    2021-08-10
  • Category

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