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Help Desk Analyst (Tier 2)
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Help Desk Analyst (Tier 2)
Help Desk Analyst (Tier 2)
14 Jun 2024
California
,
Irvine
,
92614
Irvine
USA
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Help Desk Analyst (Tier 2)
Vacancy expired!
Help Desk Technicians (Tier 2) needed ASAP for contract to hire positions in Irvine, CA! Will be working on site.
Responsibilities
Responds to tickets escalated from Tier I
Creates, monitors, tracks, schedules, updates, and closes tickets within Track IT in a timely manner.
Provide friendly, professional support via phone, and email.
Assist Nationwide Onsite Technicians to resolve most issues with POS systems, Servers, Retail Store related devices, software and hardware break/fix
Work with the Office 365 admin portal to resolve user issues (password resets, new user creation, license assignment, software installation etc.)
Collaborate with a Nationwide Retailers support desk, and their vendors to resolve issues, as necessary.
Requirements
2+ years of experience in an IT Help Desk role, POS experience a plus!
Experience in Office 365 and Active Directory Services
Working knowledge of Windows 10 and Microsoft Office suite
Basic understanding of Networking
Remote access technologies (VPN terminal services, published apps etc.)
Preferred experience working with Track IT, ServiceNow, Salesforce, and VMware
Ability to assist others with complex issues in a professional manner
Ability to manage and prioritize incidents, requests, and tasks
Strong problem analysis and problem-solving skills
Excellent written and verbal communication skills
Resourceful, well organized, highly dependable, efficient and detail oriented
Authorization to work in the U.S
Pass a Background test
Job Details
ID
JC15429535
State
California
City
Irvine
Job type
Permanent
Salary
Depends on Experience
Hiring Company
Cogliano IT Staffing LLC
Date
2021-06-11
Deadline
2021-08-10
Category
Technical support
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