Our client is seeking a reliable and experienced Customer Service Representative to support their dispatch office. This role involves managing dispatch operations, booking loads online, and handling brokerage loads. The ideal candidate will be resourceful, capable of multitasking, and possess strong people skills.Job Title: Customer Service Representative (CSR)Location: Mira Loma, CAHours: 5:00 p.m. – 5:30 a.m.Schedule: Monday - FridayWhat’s the Job?
Book loads on the internet and manage brokerage loads.
Provide support to the dispatch office in the absence of regular staff.
Train in the Billing department once fully trained in dispatch/CSR functions.
Maintain excellent attendance and be a dependable team player.
Be flexible with work hours, including the possibility of starting earlier or staying later.
What’s Needed?
Previous experience in a dispatch or CSR role is essential.
Hands-on experience in booking brokerage loads is needed.
A background in dispatch offices or the trucking business is preferred; familiarity with job functions is required.
Bilingual Spanish-speaking skills are highly desirable.
Proficiency in computer skills, including QuickBooks (for billing), Excel, and typing (minimum 40 wpm).
Mature, reliable, and capable of working in a team environment.
Excellent customer service experience and a professional demeanor.
Familiarity with warehousing/3PL/transportation environments is a plus.
Must have a strong attendance record and the ability to multitask.
Candidates must be prepared to present their CDL upon starting.
A typing test will be conducted before and during the interview to verify minimum typing speed requirements.
Knowledge of the operations of TMS systems is required.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
