Hi There, Please go through below open requirement with one of our Direct client and let me know your interest:
Looking for Locals.
Title: Call Center Service Specialist / Call Center Representative Location: Rosemead, CA Employment Type: Full-Time / Direct Hire / W2 Contract
Job Details: We are seeking a dynamic Call Center Service Specialist, who has proven experience in performing a broad variety of telephone service transactions and provides service to members within the call center environment. POSITION PURPOSE: Serves as the voice of the member, representing and reinforcing their perspective throughout the digital banking product(s) lifecycle. RESPONSIBILITIES:
Present and explain Credit Union services and products by phone.
Perform a variety of transactions and services with accuracy, efficiency and timeliness
Assist or refer members with any and all questions or problems
Maintain privacy of member account information
Perform outbound calls, fax information, make necessary and appropriate requests of members
Identify customer needs and cross-sell Credit Union products and promotions
Customer Service: You are a resource in identifying and resolving member servicing issues, and enhances member experience by providing distinctive quality service.
Teamwork: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
QUALIFICATIONS:
High school diploma or equivalent
A minimum of one (1) year of similar or related experience required; including experience with Call Center handling heavy call volume
Strong communication and public relations skills
Superior Client Satisfaction methodology
Solid math skills with the ability to create spreadsheets and analyze data
Basic skills exercising initiative and using good judgement to make sound decisions.
PC Skills: Word, Excel, Microsoft office
We provide 10 – 12 week training
EXPERIENCE & TRAINING: Bachelor's degree in related field, or equivalent combination of related education and experience
