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Grow with us! Platinum Security, Inc. has been providing professional service for over 20 years. We pride ourselves on providing the best service available in the private security industry and continually strive to exceed our clientâs expectations.
Your Role: The primary responsibility of the Dispatch Operator is to provide support to our officers as well as clients. An ideal dispatch operator will possess excellent phone etiquette and is able to provide outstanding customer service. We are seeking individuals who can not only work as part of a team, but also have exceptional individual work ethic. If you are a dedicated and professional person looking for a fulfilling career opportunity, consider joining our team!
Job Summary:
⢠Arrive to shift on time
⢠Answer and respond to incoming calls
⢠Accurately document and report information and events from the calls received
⢠Effectively communicate information to other departments and/or clients in a timely manner
⢠Resolve issues and incidents that may occur during their shift
⢠Must be able to multi-task and managing a high volume of incoming and outgoing calls
⢠Must have an eager desire for customer satisfaction
⢠Must have strong computer skills (Familiarity with Microsoft Word, Outlook, Google & Google Maps)
Minimum Qualifications:
⢠Must be bilingual in Spanish
⢠High school diploma or some college education preferred, but not required
⢠Available to work nights and weekends
⢠At least 6 months experience in a customer service setting preferred, but not required
⢠Prior Call Center/Dispatch experience preferred, but not required
*Full Time status - [[ MUST ]] have weekend availability.
