SENIOR DIRECTOR, INFORMATION TECHNOLOGY (CENTER OF EXCELLENCE)

SENIOR DIRECTOR, INFORMATION TECHNOLOGY (CENTER OF EXCELLENCE)

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Basic Function

Directs the overall activities of a functional unit within the Information Technology Services (ITS) department to deliver quality projects as well as providing user support services within the agency.

Example Of Duties

• Develops and maintains customer partnerships, internal and external, to ensure alignment to agency objectives and achievement of business goals

• Coordinates IT project management oversight activities with all Metro departments and resources, including consultants, contractors, and vendors

• Supervises and directs assigned staff and subordinate management in planning, design, construction, implementation, installation, training, and maintenance of enterprise-level software application systems

• Determines, prioritizes, and implements, through assigned staff, proof of concept projects that impact the customer experience

• Develops short- and long-range plans; establishes priorities and goals/objectives for assigned functional areas

• Establishes and monitors the unit's annual project objectives, KPIs (Key Performance Indicators), schedules, and budget

• Develops studies and reports to evaluate productivity of functional areas and eliminate impediments to peak performance

• Coordinates continuous programming support for Metro′s mission critical systems

• Researches and investigates emerging technologies and collaborates with other IT units, Metro departments, and private sector entities to promote new technology beneficial to the agency

• Presents research and project findings with other public/private entities at transit and technology conferences, Metro Board, executive management committees, etc.

• Develops and manages the unit′s operating and capital budgets, monitoring and controlling expenditures, initiating procurements, approving payment of invoices, and developing financial and administrative studies and reports

• Directs and manages in the preparation of requests for proposals (RFPs); participates in proposal evaluation, vendor selection, and contract negotiation processes; monitors progress of consultant firms and recommends payment for their services

• Enforces and monitors the department's programming standards, information security, business continuity, disaster recovery, and safety programs

• Coordinates and executes Metro′s business continuity plan in the event of system failure

• Reviews, approves, assigns, and manages requests for ITS services

• Enforces and ensures compliance with all applicable standards to ensure interoperability between software application systems, databases, programming interfaces, and operating systems

• Enforces and ensures adherence to all security measures required to protect the safety and integrity of all information contained within agency systems and from attacks by internal and external forces

• Prepares monthly reports for Board of Directors and executive committees as required

• Prepares and presents monthly status briefing for Metro′ s executive management and compiles monthly published report for financial staff, FTA (Federal Transit Administration), and Metro′s executive office as required

• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  May be required to perform other related job duties