Vacancy expired!
Do you have experience as an automotive engineer, a service
technician, service advisor, manufacturers service representative or
another related field? Raytheon Professional Services (RPS) is looking
for Automotive Product Investigators to support
vehicle investigations in the Los Angeles CA area.
This position is responsible for conducting neutral, unbiased customer
and dealership interviews as well as performing thorough research of
the vehicle history, insurance claims, and/or repairs, etc. The ideal
candidate will have Dealership or Independent Service Center Center
Technician, Service Engineering and/or Service Management experience.
This position may include include interviewing the vehicle owner,
obtaining the vehicle history, obtaining specific vehicle data,
completing detailed inspection forms and assisting with the
interpretation of the inspection results.
Specific rolls and responsibilities include:
Generate and upload technical vehicle reports in a timely fashion
Maintain knowledge of customers vehicle product lines and systems
Hands-on vehicle expertise and knowledge in an automotive service
department setting
Crash Data Retrieval from powered and unpowered vehicles
Customer and witness interviews
Obtaining copies of police, fire department, and/or vehicle
service history reports
Take appropriate, clear photos of vehicle and/or parts, as needed
It is important to note that this position:
Is part-time/casual (there is no guarantee of minimum work hours)
Requires up to 80% travel to various locations
Required skills:
Minimum of 8 years related automotive service industry experience
Current or prior ASE certifications A1 A8, with a preference
for Electrical Electronics or T1 T8.
Knowledge of automotive systems and repair procedures
Knowledge of diagnostic test equipment (set up, instrumentation,
OEM scan tool etc.)
Excellent oral communication skills to include demonstrated
face-to-face customer interaction
Basic working knowledge of MS Word, Outlook and Excel
Familiarity with the TREAD act
Experience writing detailed technical reports and report
generation expertise
Valid drivers license
Reliable transportation
Ability to work independently
Attention to detail
Ability to transfer and upload case files
Flexibility for local and/or overnight travel
Desired skills:
Good collaboration skills to obtain data from different parties
Service management experience
Ability to act as an expert witness
Required Education:
High School diploma or equivalent, required
Associates degree in Automotive Technology or successful
completion of a formal Automotive Technology Program, preferred
Work Environment:
Work is performed in salvage yards, dealership parking lots (holding
area), railyards, ports, assembly plants, and/or shop bay settings.
Work environment may involve exposure to various weather conditions,
automotive fumes, fluids, noise, smells, sharp edges and bump hazards
that require continuous use of personal protective equipment, i.e.,
safety glasses, gloves, and head protection. Work may involve standing,
sitting, walking (even, uneven areas), occasional lifting (overhead,
waist level) from floor, bending, frequent near vision use for reading
and computer use.
Physical Requirements:
While performing the duties of this position, the employee is
frequently required to sit, stand, bend, kneel, stoop, communicate,
reach, and manipulate objects. Travel to complete an investigation may
require sitting in a vehicle up to 4 hours one way to reach the
investigation site. Duties may involve moving materials weighing up to
35 pounds. Less frequent requirements for moving materials weighing
over 35 pounds do exist with the assistance of lifting and moving
equipment, i.e., hoists and lift tables. Manual dexterity and
coordination are required over 50% of the work period while working in
investigation areas as well as operating equipment such as computer
keyboard, monitor, projector, calculator, printer, and standard office
equipment.
This position requires either a U.S. Person or a
Non-U.S. Person who is eligible to obtain any required Export
Authorization.
Raytheon Intelligence, Information and Services delivers innovative
technology to make the world a safer place. Our expertise in cyber,
analytics and automation allow us to reach beyond what others think is
possible to underpin national security and give our global customers
unique solutions to solve the most pressing modern challenges from
the cyber domain to automated operations, and from intelligent
transportation and training solutions to creating clear insight from
large volumes of data. IIS operates at nearly 550 sites in 80
countries, and is headquartered in Dulles, Virginia. The business area
generated $6.2 billion in 2018 revenues. As a global business, our
leaders must have the ability to understand, embrace and operate in a
multicultural world in the marketplace and the workplace. We strive
to hire people who reflect our communities and embrace diversity and
inclusion to advance our culture, develop our employees, and grow our
business.
To apply for this position, please CLICK
HERE
