5+ years experience in business analysis and requirement documentation preferred
4+years experience in Information Technology preferred
Strong verbal and written skills are required.
Demonstrates highly effective interpersonal skills and relationship management that creates trusting partnerships
Ability to package information and complex ideas in business-friendly and/or at an executive level is required
Proven ability to successfully deliver and steer initiatives of varying complexity and risk
Detail-oriented individual with strong planning and analytical skills
Self starter with effective time management and communication skills
Demonstrated conflict management skills and experience required
Results-oriented individual with influencing capability
Experience in vendor management; developing mutually beneficial partnerships
Project Types: Utility Power Supply focusing on 6+ projects spanning data analytics, cloud migration, and general IT projects supporting the Energy Supply space
Responsibilities: THIS IS REMOTE JOB
Conduct business and carry out responsibilities that supports, promotes, and fosters culture and company values
Accountable for managing and delivering the support requests for assigned Business Unit and related requests. This includes the planning, documenting, troubleshooting, solving, and communicating of a variety of requests, incidents, and problems independently within multiple areas.
Strengthen Business relationship with IT by establishing strong, trusting partnerships within your assigned area of responsibility
Serve as the conduit between business partners and technical teams through triage, research, requirements, testing, and support.
Strong collaboration and communication with technology teams, business teams, vendors and subject matter experts to perform daily activities.
Collaborate with external and internal customers and vendors to analyze business needs and work with teams on solutions.
Document in detail business and system processes and requirements
Lead assigned initiatives, communicate status, issues or risks to management and stakeholders
Creation and maintenance of technical and functional knowledge articles
Creation and execution of test plans
Serve as the business lead during incident on-call rotation, communicate with business and technical partners, track progress towards resolution and test for validation
Identify the business impact of system issues and facilitate communication as appropriate to stakeholders
Surface areas of opportunity for system and process improvements to address recurring requests and/or incidents
Engage with business partners to effectively understand and shape sprint prioritization
Engage and communicate with senior management as appropriate
Learn and train on applications across the assigned Business Unit’s technology portfolio
Learn the processes and tools needed to perform the role effectively