Vacancy expired!
Job Description:
Work with the Sales/Service Teams and other business users to gather and define business requirements; translate them into user stories and process flows; demos to leadership; adoption and training.
Perform and / or coordinate UAT testing; work with SFDC COE business and technical teams on defect remediation
Understand cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions.
Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders.
Required Work Experience:
Minimum 5+ years of experience as a Business Analyst required
Minimum 2+ years of experience in Financial Services highly desired.
Some experience in CRM specifically Salesforce will be preferred
Some experience in Data Analysis will be helpful.
Required Skills, Knowledge & Licenses:
BA/BS degree or equivalent
Strong communication and negotiation skills and the ability to interact equally effectively with colleagues across all Lines of Business and functional groups
Outstanding listening skills, and ability to patiently, constructively interact with diverse stakeholders who may be experiencing challenges with the platform
Strong verbal and written communication skills, including the ability to develop easy-to-understand requirements documentation and platform reports, and to explain solution steps for complex issues
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
Good facilitation and influencing skills - able to work with large groups (of varying levels of seniority from user to board level)
Strong knowledge of Agile (Scrum) project methodologies: Agile documentation experience including Backlogs, Customer Journeys, Use Cases, User Stories, and Acceptance Criteria etc.
Proven track record in achieving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate
Required Skills: FINANCIAL SERVICES; DATA ANALYSIS; SALESFORCE; AGILE; SCRUM.
Don't hesitate! Submit your resume today.
SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm.
(No third parties, please)
(H1 sponsorship currently unavailable)
(Local candidates only, please)
