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Concierge Service Associate (Onsite Client - Mountain View CA) (PS29025)Location: California, United StatesRequisition #: PS29025Your Talent. Our Vision. At Anthem, Inc. , it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company .Concierge Service Associate (PS29025)NOTE: This role will work onsite at the client office in Mountain View CA .This role is responsible for assisting national marquee client(s) with the Anthem at Your Service Model. Primary duties may include, but are not limited to:
Understands and communicates the benefit design packages to members as defined by employer at their on-site locations.
Interacts with members in a multi-channel environment verbally (e.g.,chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved.
Fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
Provides updates based on an agreed upon timeframe.
Assists in increasing member's engagement into appropriate programs and offerings.
Resource and educator on health care related inquiries.
Requires a high school diploma
5+ years of experience in customer service, including excellent multi-channel communication and problem solving skills
Or any combination of education and experience, which would provide an equivalent background.
BA/BS preferred.
Experience in successful resolution of high level/sensitive customer service issues preferred.
Travel required.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.
