Engagement Architect - Digital Services

Engagement Architect - Digital Services

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Engagement Architect

Location - West Region

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 8,000 individuals and closed nearly $14 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the eleventh consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

What will you be doing?

The Engagement Architect coordinates cross-functional WWT teams, including digital consulting, software development, cloud, technology infrastructure, supply chain, and other services, to define and shape complex client engagements. These engagements often include digital transformation and customer experience strategy and outcomes.

The Engagement Architect leads several of WWT’s pre-sales processes for qualified services opportunities. WWT’s Sales organization is responsible for creating and qualifying business opportunities. When a services opportunity is qualified, the Engagement Architect leads the Intake, Scoping, Service Design, and Contracting phases of the services lifecycle. After an engagement is awarded to WWT, the Engagement Architect co-leads the Initiation phase with leaders from the applicable services organizations. The Engagement Architect is not directly responsible for service delivery but remains informed and prepared to assist if needed during service delivery phases.

RESPONSIBILITIES:

• Support Sales with relevant and current WWT services knowledge to aid in qualification and pursuit decisions. Review opportunities to confirm that qualification standards have been met. Offer advice to the Sales team around related experience with similar engagements, feasibility of a particular type of engagement, and other insights that may influence the decision to pursue the opportunity. For opportunities that are not ready for pursuit, advise Sales team on how the opportunity could be re-shaped to better match WWT’s capabilities while meeting the client’s objectives. For pursuit opportunities, determine what departments and roles will be engaged for the next steps.
• Lead scope discussions and workshops with clients, seeking to understand the client’s business and technical objectives and constraints. Perform detailed discovery and requirements gathering. Engage WWT subject matter experts to assist in scoping.
• Service Design. Determine internally how WWT will perform the services in scope. This does not include the technical solution architecture or engineering of the technology products such as hardware selection and software licensing; this is an Engineering responsibility. This phase includes preliminary timeline, resource planning, risk assessment, estimating and budgeting, preliminary proposal and preliminary SOW/contract development. Prepare detailed estimates and pricing models leveraging the technical expertise of engineers, architects, and project/program managers.
• Present proposals and SOWs to clients. Revise scope, timeline, and fees based on client feedback. Develop statements of work that are accurate, detailed, and meet client objectives while contractually protecting WWT from unfunded scope expansion and other risks. Balance winning business with creating engagements that optimized for successful and profitable delivery. Execute approved SOWs and follow internal processes to open projects.
• Guide new engagements through internal setup and initiation processes.
• Service Delivery. Remain aware of the status of engagements. Assist with scope clarification, scope changes, and other activities when needed to support service delivery efforts. When required, lead difficult conversations to address scope changes or issues.
• Deal Review. Review engagements prepared by other employees for compliance and quality control purposes. Follow detailed documentation on the Deal Review process.
• Build and maintain strong relationships with WWT Sales and WWT Services stakeholders and other WWT departments and employees.
• Establish and maintain contact with assigned clients.
• Serve as the point of contact for Sales into the Services organization for new qualified opportunities.
• Serve as the point of contact for the Services organization regarding assigned Sales opportunities.
• Identify opportunities for additional business.
• Support large and high-complexity engagements independently, or as part of a pursuit team, or leading a pursuit team.

QUALIFICATIONS:

• Bachelor’s degree or equivalent experience
• 5 years of related experience creating, defining, selling, or delivering large scale business-focused digital experience, digital transformation, or technology engagements
• Presence and credibility with clients regarding technology services
• Ability to negotiate mutually agreeable outcomes in complex scenarios with clients, partners, and WWT stakeholders
• Ability to work successfully in a complex matrix organization
• Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight
• Strong written and verbal communication skills
• Travel is anticipated at 25%-50% depending on assigned clients, regions, divisions

Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Equal Opportunity Employer Minorities/Women/Veterans/Differently abled

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.