General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote.
A+, Dell and Lexmark certifications preferred
Strong customer service skills - personable, empathetic, patient - Will be handing off computers to our internal users
Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code. Personal tools & specialty tools will be provided.
Communicates highly technical information to both technical and nontechnical personnel
Recommend hardware and software solutions, including new acquisitions and upgrades
Participate in development of information technology and infrastructure projects
May involved use of problem management databases and help desk system
A+ Cert preferred Required Qualifications:
Able to work from a bent, crouched, or kneeled position
Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)
Possess a valid driver's license
Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's)
Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer
Works well under general supervision Minimum Requirements:
2-3 years plus supporting Desktops, Laptops and Printers.
2-3 years plus with customer service experience
Reliable Transportation
Personable as they will be interacting with a wide range of users and environments Preferred, NOT REQUIRED:
CompTIA A+
OEM Printer Warranty Certifications
OEM Laptop/Desktop Warranty Certifications
Lexmark Printer experience
Server experience would be a bonus
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .