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Operations Associate at Lyft Los Angeles, CAAt Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. With the support of the Operations Lead, the Operations Associate will be primarily responsible for providing in-person customer support to drivers(active and applicants) on the Lyft platform, Lyft Rentals customers, or guests at our Vehicle Service Centers. In this role, you will be the face of Lyft, providing a stellar customer experience, as well as, solving operational challenges and streamlining processes. If you love working with people, being a part of a team, and are interested in helping Lyft continue to build this incredible ride-sharing movement, we would love to meet you![Internal job name is Community Associate] Responsibilities:Guide drivers through the onboarding process, and assist active drivers to solve any issues they may have regarding technical issues, payments, platform restrictions, deactivations, etc
Support applicants and drivers with your knowledge of the Lyft platform and local market nuances
Perform pre and post driver applicant outreach to get drivers approved to drive on the Lyft platform
Lead and/or assist the team on operational improvement projects; Manage the logistical aspects, set timelines and report progress/challenges to stakeholders; Lyft has unique business needs, that require creative and innovative solutions as a transportation provider in emerging markets
Assisting customers with the car rental process, including but not limited to, assigning drivers to rental vehicles, maintaining and transporting vehicles (Applicable to locations with Express Drive and Lyft Rentals Programs)
Assisting customers with the vehicle maintenance and service process, including but not limited to, scheduling services, processing insurance claims, and payments (Applicable to Vehicle Service Center locations)
Experience:Minimum 1 year of experience in an in-person customer service role such as retail operations, technical support, or hospitality required
Bilingual proficiency in Spanish is a big plus ; English is required
Advanced knowledge of the local area and market dynamics
Great customer service and problem-solving skills
Ability to communicate clearly both verbally and in writing
Technical savviness; Proficiency with Google Suite preferred
Must possess a solutions-oriented and collaborative mindset, the ability to self-manage and de-escalation skills
A valid unrestricted driver’s license, with no major violations within the last 3 years is required
Benefits:The non-negotiable starting pay rate is $21.70/hr plus $1 per every regular hour worked for bilingual proficiency pay premium
Great medical, dental, and vision insurance options; Mental health benefits
In addition to the Lyft Operation's observed holidays, hourly team members have 15 days of paid time off
401(k) plan to help save for your future
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Monthly commuter benefit stipend
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
