Job Summary
As a Food & Beverage Reservationist you are responsible for all restaurant bookings and general administration duties within the department, whereby your role will include key responsibilities such as:
Job Activities
Possess full and accurate information about the Company
Provide guests with any required information related to the Company
Handle all F&B inquiries coming through phone and e-mails
Handle bookings/ reservations
Advice and recommend food & beverage choices to guests while making offers
Handle pre-payment for F&B reservations and special events bookings if needed
Create reservations in Reservation system and clearly indicate all notes and preferences of the customer. Proceed with table allocation if needed
Confirm and reconfirm bookings
Announce overbook when necessary and contacting Manager on duty
Forward reservations for special events arranged by the restaurant
Forward special events arranged by the restaurant
Responsible for taking clear and accurate information about every reservation and update it correspondingly in database
Handle Reservation database and corrects mistakes where applicable. Ensure all information is correct and up to standards
Actively assist in promoting the Company and special events by providing full and detailed information
Ensure that all customer inquiries are handled timely, efficiently and with care
Maintain efficient communication with guests and Managers
Maintain appropriate level of confidentiality
Carry out any other reasonable duties and tasks assigned by department head or management
Comply with the restaurant environmental, health and safety policies and procedures
Requirements
Education, Experience and Skill Requirements
You should ideally have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role. You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
