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Reports to the Sales Manager
Qualifications
Education
High school diploma or the equivalent.
Licenses
Driver's License
Sales License
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
spend time outdoors in the weather and elements.
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
infrequently
on a regular basis
Kneeling and/or Squatting
infrequently
Lifting
25 lbs to 50 lbs
infrequently
Reaching and/or lifting overhead
infrequently
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
infrequently
Pushing and Pulling
infrequently
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking
questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with
assigned projects.
Establish personal performance goals that are consistent with
company standards of productivity and devise a strategy to meet those
goals.
Review and analyze actions at the end of each day, week, month, and
year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of
technology changes in products and services.
Know and understand the federal, state and local requirements which
govern the companys business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee
morale.
Uphold the companys non-disclosure and confidentiality policies and
agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Be directly responsible for selling vehicles at dealership gross
profit, volume and customer satisfaction standards, as set at the sole
discretion of the dealership.
Coordinate with the sales manager to set and meet new and used sales
quotas. Meet the profit margin goals for vehicle sales.
Be polite and friendly and greet customers promptly. Consistently
follow the outlined sales process.
Utilize floor time effectively in meeting the customers needs and
soliciting sales.
Determine each customers vehicle needs by asking questions and
listening.
Demonstrate and test drive vehicles.
Verify that customers are qualified for their wants, needs, and
ability to buy.
Maintain current knowledge and familiarity with new products,
features, accessories, etc., and their benefits to customers. Maintain
an owner follow-up system that encourages repeat and referral business
and contributes to customer satisfaction.
Understand the terminology of the automobile business and keep
abreast of technology changes in the product.
Perform pre-delivery inspection and road test before delivery to
customer.
Deliver vehicles to customers after purchase. This process ensures
that the customer understands the vehicles operating features,
warranty and paperwork, and it lays the foundation for customer loyalty.
Utilize the delivery of any new or used vehicle to create an event
that will facilitate customer loyalty to the dealership.Understand
equity and values, and be able to explain depreciation to customer.
Conduct telephone transactions courteously and promptly.
Utilize a consistent quotation process for purchases, trade-ins, and
vehicle sales.
Move and arrange display vehicles on showroom and on lot as
directed by management.
Deal with customer complaints in a sensible manner by showing
empathy and a pleasant attitude to show our commitment to excellent
customer service and to increase customer satisfaction and loyalty.
Know and understand the federal, state and local laws which govern
retail auto sales
Attend pertinent training and stay current with with sales
department concerns and sales techniques.
Attend sales meetings.
This is not necessarily an exhaustive list of responsibilities,
skills, duties, requirements, efforts, or working conditions associated
with the job. While this list is intended to be an accurate reflection
of the current job, the Dealership reserves the right to revise the
functions and duties of the job or to require that additional or
different tasks be performed when circumstances change (i.e.,
emergencies, changes in personnel, work load, rush jobs, technological
developments, etc).
Please apply online with New Century BMW at:
https://new-century-bmw.hrdrivehiring.com/job/97802/sales-advisor?s=cl
