Vacancy expired!
Enterprise has an exciting opportunity for a full time Senior
Customer Assistance Representive at our Los Angeles Airport
(LAX) operations
The Customer Assistance Representative Sr (CAR Sr) will provide a high
level of customer service by assisting both internal and external
customers, primarily face-to-face, supporting their branch and rental
needs. The CAR Sr will gain knowledge through local training and
hands-on experience to provide administrative support, service
customers, and act as a rental back-up at the LAX Airport.
This position is based at the LAX Airport at 90045
Apart from religious observance, must have open
availability and be able to work full time (40 hours/week) - weekdays,
weekends, day, nights & holidays
Pay for this position starts at $18.99/hour
Take incoming calls- reservations, rate quotes, general
questions and answers, provide information and resolution for
customers, other branches, insurance companies, dealerships, repair
shops and other vendors
Manage outgoing calls for callback management, A/Rs and
miscellaneous calls as assigned
Provide a high level of customer service by assisting
customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up
and/or dropping off customer in a safe and courteous manner and
assisting customers as needed
Understand and communicate rental terms and conditions,
vehicle features and other services
May sell optional protection products, upgrades, fuel options
and other additional equipment
Responsible for notifying Management of any known vehicle
problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating
washing equipment when needed
Perform various administrative and basic accounting functions
such as: research and billing support tasks, accounts receivables,
transfer and key logs, run miscellaneous reports, supply maintenance,
process customer billing
Perform miscellaneous and backup duties job-related duties as
assignedÂ
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
Must have a high school diploma or GED equivalent
Must have an Associates (AA) Degree or 2 years college
equivalent
Must have at least 1 year prior customer service retail, sales
or administrative support experience
Apart from religious observance, must have open
availability and be able to work full time (40 hours/week) - weekdays,
weekends, day, nights & holidays
Must be authoized to work in the United States and not require
work authorization sponsorship by our company for this position now or
in the future.
This position requires a Valid Driver's License.
We will consider qualified applicants with criminal histories as
required by, and consistent with, applicable law.
To apply for this position, please CLICK
HERE
