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Position Description
Title: Housing Navigator
Reports to: Programs Manager
Hours: Full time
Salary Range $12 - $15
General Duties and Responsibilities
Under the supervision of the Programs Manager, the Housing Navigator will provide service coordination through assessments, referrals, and follow-up to clients who homeless or at risk of homelessness. Perform other duties as assigned.
The Housing Navigator will work the caseload assigned likely to be average of 40 clients at any given time. This position requires working cooperatively with existing services and programs, program partners, and numerous community agencies. The Housing Navigator will develop, monitor, and support a plan with each eligible client to maximize his or her ability to move toward sustainable self-sufficiency.
Specific Duties and Responsibilities
Plan and provide outreach to eligible clients through personal contact and written information.
Assess clients for relevant programs by undertaking intakes, ensuring that clients meet eligibility requirements for Coordinated Entry, or Permanent Supportive Housing, for Transitional Housing, for Rapid Rehousing, and or other homelessness programs.
Utilize HMIS and or local database to enter client data.
Provide service coordination to the caseload assigned.
Provide referrals for eligible clients to service agencies.
Provide information and referrals to those clients eligible for other services available in the greater Fort Bragg area and Mendocino County.
Develop and implement goals for each eligible client.
Monitor client progress through one-on-one meetings, group check-ins, informal check-ins, and other means.
Work with clients to achieve goals, including housing, income and employment or training.
Refer clients to appropriate service provider or agency.
Attend and participate in case conferencing meetings, HH/ HC staff meetings, and related training as scheduled.
Monitor procedures that support program goals and objectives.
Ensure that the programming operates within our continuum of care.
Conduct random drug testing of clients
Provide and coordinate group activities for program participants.
Work to process and problem solve client grievances.
Work closely with DSS and Mental Health staff to facilitate determination of clients eligibility for other appropriate programs.
Maintain good working relationships with other service providers and agencies.
Follow HH/ HC protocol for securing Release of Information from clients.
Maintain client confidentiality.
Maintain program clients records and data, including inputting of data to the designated database
Produce monthly reports as needed and/or directed.
Coordinate with other HH/ HC services.
Job Skills and Abilities
1 (one) year+ experience in working within a human service organization.
Experience working with people in need.
Understanding of basic substance abuse and mental health diagnoses and treatments.
Ability to exercise good judgment, follow oral and written directions.
Good clerical skills and attention to detail
Ability to communicate effectively both orally and in writing.
Understanding of and ability to maintain client confidentiality.
Excellent listening skills
Good computer skills including ability to use Office software, databases, and Internet.
Ability to maintain attitude of fairness and objectivity.
California Drivers License + Clean DMV Record
